職務簡介
To support the ECom team on backend operations for the Puma online shops (Dotcom and marketplace platforms) in order to maximize commercial performance while providing the best customer experience at all stages of the customer journey.
為了最大化我們的營運績效，同時在顧客旅程的每一階段中提供最好的客服，我們將支援PUMA線上電商平台的所有後勤工作 (Dotcom and marketplace platforms)
1. Operation 營運 :
- To translate and to prepare/update products descriptions, event banner, picture & film (include arranging product shooting)
- 翻譯並準備更新產品描述資訊，如商品的banner, 圖片及影片等(包含安排商品攝影)
- To activate products on the shops and make sure that they are displayed correctly
- 上架產品至電商平台並確保產品的排版,描述,價格等資訊正確無誤。
- Work with other team members to resolve content or booking issues and communicate any customer feedback to team member.
- 需跨部門合作解決產品的內容及保留問題，並傳達顧客心聲給予相關部門。
2. Fulfilment/Stock & Shipment補貨/庫存管理及出貨 :
- To ensure that shops are adequately stocked as reflected in the system and confirm the report accuracy
- 確保店鋪的庫存充足，並能在系統上即時更新以達到系統報告數字的正確性。
- To liaise as required with online shop consumer, platform and warehouses in order to resolve delivery issues
- 根據線上消費者的需求,平台及倉庫狀況以因應出貨會面臨的問題。
- To communicate to warehouses on any special requirements in relation to offers as necessary
- 如果有必要的話，根據倉庫提出的相關出貨特殊需求加以溝通並討論出最佳解決方案。
3. Customer Service 顧客服務 :
- To Liaise directly with consumer and platform to resolve any customer complaints or issues as necessary
- 直接與消費者和平台溝通聯絡，以解決客戶的任何投訴或問題。
- Ensure a satisfactory outcome for the customer and resolve issues fairly while maintaining a positive brand image in the customer’s mind and adhering to corporate terms & conditions
- 確保為顧客帶來滿意且公平的結果，同時遵守公司的條款與規定，在顧客心中保持良好的品牌形象。
4. E-Commerce Operations Management 電商營運管理 :
Website Maintenance
- Product Descriptions and Content Creation – Manage the branding and product in the online shops: Preparing the product information, including product detail description , new products copywriting & photo shooting(outsourcing) with correc